Terms and Conditions

Last updated: 20/11/2025

1. Booking and Payment

• All tours must be booked in advance through our website.
• A deposit or full payment may be required to confirm your reservation.
• Extras such as traditional food and parking must be reserved when booking (limited spaces).
• Food and parking are paid in cash only upon arrival.
• Invoices (facturas) are available upon request at the time of booking.
• If you experience any issues with cards or payments on our website, please contact us via WhatsApp to complete your reservation easily.

2. Tour Participation

• Tours are beginner-friendly and include a safety introduction.
• Life jackets must be worn at all times on the water.
• Children must be accompanied by an adult and remain under their full responsibility.
• Well-behaved dogs are welcome but must be under control. Owners are fully responsible for their pets.
• Kayak seats have a maximum capacity of 131 kg (288 lbs). Guests above this limit will use a double kayak for comfort and safety.
• Please inform us in advance if you need or want a double kayak; otherwise, single kayaks will be assigned by default.

3. Duration and Schedule

• Standard tours last about 3 hours, including preparation and instructions.
• Sunrise tours and other special experiences may vary in duration.
• Please arrive on time. Late arrivals cannot be refunded.

4. Cancellation and Refund Policy

• Deposits are non-refundable.
• We kayak rain or shine. If conditions are unsafe (storms, heavy winds), we will cancel for everyone’s safety.

5. Safety and Liability

• Participation is at your own risk. While we prioritize safety, water activities involve inherent risks.
• By joining the tour, you agree to follow all safety instructions from our guides.
• We are not responsible for accidents caused by failure to follow instructions, reckless behavior, or under the influence of alcohol or drugs.

6. Personal Belongings

• Bring only what you need. We recommend leaving valuables at home or storing them in a waterproof bag.
• We are not responsible for lost, damaged, or stolen items.

7. Food and Beverages

• Traditional Mexican food can be added as an extra when booking (limited spaces).
• Payment for food is cash only.
• Alcohol and drugs are not allowed during the tour.

8. Privacy

• We respect your personal information. Data collected during booking or tour will only be used for communication,marketing and service purposes.
• For more details, please review our [Privacy Policy].

9. Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will be posted here with the updated date.