Terms and Conditions

Last updated: 26/08/2025

1. Booking and Payment

• All tours must be booked in advance through our website.
• A deposit or full payment may be required to confirm your reservation.
• Extras such as traditional food and parking must be reserved when booking (limited spaces).
• Food and parking are paid in cash only upon arrival.
• Invoices (facturas) are available upon request at the time of booking.

2. Tour Participation

• Tours are beginner-friendly and include a safety introduction.
• Life jackets must be worn at all times on the water.
• Children must be accompanied by an adult and remain under their full responsibility.
• Well-behaved dogs are welcome but must be under control. Owners are fully responsible for their pets.
• Kayak seats have a maximum capacity of 131 kg (288 lbs). Guests above this limit will use a double kayak for comfort and safety.
• Please inform us in advance if you need or want a double kayak; otherwise, single kayaks will be assigned by default.

3. Duration and Schedule

• Standard tours last about 3 hours, including preparation and instructions.
• Sunrise tours and other special experiences may vary in duration.
• Please arrive on time. Late arrivals cannot be refunded.

4. Cancellation and Refund Policy

• Deposits are non-refundable.

5. Safety and Liability

• Participation is at your own risk. While we prioritize safety, water activities involve inherent risks.
• By joining the tour, you agree to follow all safety instructions from our guides.
• We are not responsible for accidents caused by failure to follow instructions, reckless behavior, or under the influence of alcohol or drugs.

6. Personal Belongings

• Bring only what you need. We recommend leaving valuables at home or storing them in a waterproof bag.
• We are not responsible for lost, damaged, or stolen items.

7. Food and Beverages

• Traditional Mexican food can be added as an extra when booking (limited spaces).
• Payment for food is cash only.
• Alcohol and drugs are not allowed during the tour.

8. Privacy

• We respect your personal information. Data collected during booking or tour will only be used for communication,marketing and service purposes.
• For more details, please review our [Privacy Policy].

9. Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will be posted here with the updated date. changes will be posted on this page with the updated date.